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ShopperFest 2024: Orlando, FL

June 21, 2024 5:00 PM - June 23, 2024 2:00 PM (EDT)


Presented by: iShopFor Ipsos and Gigspot by Research Metrics

Click Here For The Latest Schedule (Updated 6/18/2024)

After registering for the conference, please click this link to book your hotel room here.

ShopperFest 2024 will take place from Friday, June 21 to Sunday, June 23 at the Wyndham Orlando Resort International Drive in Orlando, Florida.

For sponsor information, please click Sponsor Registration on the right side.

New: One Free Certification with Each Registration! You can take a free onsite certification at ShopperFest with your registration. Core Courses (Intro Course, Professional Writing, Professional Ethics) must be completed before taking Advanced Courses  (Casinos, Hotels & Resorts, etc.). Both the Professional Report Writing and Professional Responsibility & Ethics courses are available at ShopperFest, and your free certification can be used for one of those courses.

MCO Airport Transportation Options can be found here.

Saturday Night Offsite Event: Sleuths Mystery Dinner Show, June 22 5:30-8:30pm

Tickets are $65 in advance of ShopperFest and $70 onsite.

Join us for a comedy mystery show where you become the detective and solve the crime!

Sleuths Mystery Dinner Shows over two-hour long experiences will keep you talking for years to come!

You'll be treated to a hilarious 45 minute comedy mystery where all the clues are presented and you help solve the crime. Enjoy a delicious dinner as you formulate insightful (and not so insightful) questions for the live interrogation. After dinner, each table gets to ask questions and uncover additional clues. It’s improvisational comedy that will have you in side-splitting laughter!

Your evening concludes with your choice of a yummy “mystery” dessert as you make your final guess as to who committed the crime. Then, watch as our detective unveils the actual criminal and then awards fun prizes to those of you who were successful Sleuths!

All meals include unlimited beer, wine, and soft drinks!

The comedy mystery that you will be investigating is titled: KIM & SCOTT TIE THE KNOT

Kim and Scott are getting married! Serious questions arise: Did Kim murder her 1st Husband? Has Scott been trading computer software secrets? Relatives try to protect Scott from each other in this fun-filled spoof of an Italian Wedding gone wrong.

Brown Sugar Bourbon Boneless Breast of Chicken

With Roasted Potatoes and Vegetable

Four Cheese Lasagna (without or with Meatballs)

With Vegetables and Garlic Bread

Vegan Meal

Plant-based Chicken with Brown Sugar Bourbon Sauce

All meals come with Garden Salad, Bread, a choice of Mystery Dessert and Unlimited Beer, Wine and Soft Drinks


What is ShopperFest?

ShopperFest is the annual independent contractor conference held to network with each other and industry/company leaders over the course of a weekend. The current year’s MSPA Board of Directors and other company executives are your instructors as you learn more about mystery shopping, merchandising and customer experience while developing additional skills. The information given attendees comes straight from the company owners and executives that independent contractors complete projects for.


Is this for new or experienced shoppers/Field Talent?

Both. ShopperFest is intentionally designed to present speakers and panels which disburse information on a wide scale that is valuable to all attendees, as well as smaller group breakouts with sessions that may be more applicable to those new to the industry, and others which may be more interesting to veteran contractors. But the great news is that while we recommend which sessions to attend based on your years in the industry, this is your conference, so you are free to attend whichever sessions you like.


Why do I have to choose a Video or Traditional track?

Before 2019, ShopperFest offered only what is now referred to as the traditional track. In 2019, MSPA Americas built a “conference within a conference” by also offering a weekend of video training to coincide with ShopperFest. If you mostly want to spend the weekend learning about video shopping, sign up for the video track. Note that even if you sign up for the video track, there are times during the weekend where you will be able to choose to attend a traditional session or the entire group of attendees will be merged together. However, most people who come to ShopperFest are there for the broad education and will sign up for the traditional track unless they are there specifically for video training. Also note that you do not have to sign up for the video track to take Video I or Video II certification courses at ShopperFest.

Which meals are included with my registration?

Food and beverage at the Friday Opening Reception, lunch on Saturday and Sunday, and coffee breaks on Saturday and Sunday. 


Are certifications courses included?

A select handful of MSPA certification courses will be offered onsite during ShopperFest weekend, but they are not included in your base registration fee. The good news is that they cost the same price as when you take them online throughout the year, but you have the ability here to attend a review session where your instructor will go through the material with you and answer any questions before taking the course exam. Please note that you should purchase the course in advance and study the material before coming to ShopperFest, although you can sign up for courses onsite. Certification courses are offered on Friday afternoon and Sunday morning to not interfere with most other ShopperFest sessions. The list of the certification sessions being offered at this year’s ShopperFest will be announced shortly.


What is special about taking certification courses at ShopperFest?

  1. You attend a complimentary review session led by an instructor who can answer your questions before taking the exam.
  2. You take the exam at the conference and receive notice of your passing status onsite before you leave.
  3. Those who pass the exam are recognized at the closing luncheon. This includes:
    1. Your name being announced and recognized at the closing luncheon
    2. Being awarded a physical certificate for passing the course (only given at ShopperFest)
    3. Being awarded a commemorative pin for passing the course (only given at ShopperFest)
    4. A photo for the newsletter of you and your passing classmates
  4. It costs the same price for a certification course completed at ShopperFest as it does when purchasing year-round at home on KnightOwl.

What is the refund policy?

Register with confidence. If you register and need to cancel or request a refund, you are entitled to 100% refund until May 31, 2024.


Plus Registration: $250 Per Person

Basic Registration: $275 Per Person

Cancellation Policy: Full refund of registration fees through May 31, 2024.

After registering for the conference, please click this link to book your hotel room here.

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