A Closer Look


Internet Surveys Online Reporting Integrity Evaluations Internet Reporting Mystery Shopping General Operational Audits Questionnaire and Program Design Telephone Performance Testing Video Recorded Mystery Shops Interviewing (on-site/telephone) Web Based Surveys Merchandising On-site Interviewing Technology Platforms Price & Merchandise Audits Customer Satisfaction Measurement Audio Recorded Shops Competitive Shops Incentive Based Shopping Programs Banking/Financial Business to Business Entertainment Fast Food Gas Station C-Store Government Grocery Health Care Home/Apartment Insurance Lodging Restaurant F&B Retail-General Shipping/Freight/Postal Storage Telephone Transportation Casino/Gaming Marine Tourism Senior Housing & Care Automotive


Creating customer loyalty in today’s “multiple choice” marketplace goes beyond product, presentation and price. Repeat business is a direct result of providing your customers with positive, memorable experiences. By asking the right questions, collecting on-point data and synthesizing it into intelligent information, we help you measure your customer’s experience and deliver solutions tailored to drive repeat visits and build brand loyalty. For over 20 years, we have developed innovative, intelligent and actionable systems with one goal in mind: Capturing your customer’s experience and then delivering solutions to elevate their experience beyond expectations.

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