Internet Surveys Online Reporting Integrity Evaluations Mystery Shopping General Questionnaire and Program Design Interviewing (on-site/telephone) Price & Merchandise Audits Customer Satisfaction Measurement Audio Recorded Shops Competitive Shops Retail-General Automotive Banking/Financial Fast Food Health Care Lodging Restaurant F&B
Confidential Consumer was originally founded in 2003 for the purpose of providing mystery shopping research, data, and analytics for the restaurant industry. Today, we provide Experience Intelligence and Insights Analysis for leading brands across multiple industries. We use a variety of AI, mobile and live intelligence gathering tools to fashion a data collection model specific to your needs that delivers actionable insights for your business.
And because we are part of the TideSmart Global family of companies, we can work with you to take these insights and build meaningful experiential change programs for your business with EMG3. Once deployed, we continue to measure, monitor, and drive continuous service improvement.