The Consumer Insight
Categories
Customer Service Training Store Reset Services Competitive Shops Incentive Based Shopping Programs Internet Surveys Online Reporting Internet Reporting Customer Satisfaction Measurement Mystery Shopping General Operational Audits Questionnaire and Program Design Telephone Performance Testing Video Recorded Mystery Shops Merchandising Web Based Surveys Price & Merchandise Audits Consulting Storage Telephone Transportation Tourism Automotive Banking/Financial Business to Business Entertainment Fast Food Gas Station C-Store Grocery Lodging Restaurant F&B Retail-General
About
The Consumer Insight (TCI), a division of T-ROC, is a trusted leader in delivering flexible, on-demand field support and mystery shopping services across industries. With a nationwide network of 10,000+ vetted field specialists, TCI provides brands with real-time visibility into their operations—covering more than 125,000 retail, restaurant, healthcare, and specialty locations nationwide.
Backed by decades of field execution experience, TCI goes beyond traditional mystery shopping to deliver actionable insights that drive sales, strengthen compliance, and elevate customer experiences. From mystery shops and compliance audits to intercept surveys, merchandising resets, and real-time reporting dashboards, TCI helps leading brands identify opportunities, address challenges, and achieve measurable results.
Trusted by top brands such as ecoATM, Hisense, MoneyGram, Comcast, and more, TCI executes 100,000+ evaluations annually with a 99%+ accuracy rate. By combining expert field intelligence with powerful analytics platforms, TCI enables organizations to make smarter, faster decisions that fuel growth and long-term success.
At TCI, we don’t just deliver data—we deliver truth, accountability, and results that move the needle.