Events

WED
January
15
7:00 PM - 8:00 PM

Join Robin Hansen from Wordsmith Pros as she dives into the essentials of creating engaging, accurate, and insightful reports that capture the entire customer experience. This session is designed specifically for mystery shoppers like you, equipping ...

THU
January
16
7:00 PM - 8:00 PM

Please join Eileen Wirz, CXE, Inc., Marguerite Turner, Bare International, Dan Bradley, CX Orlando and Laura Ricketts as we break down ShopperFest 2025!! Get the inside scoop from Marguerite, Dan and Laura as we discuss the 2nd ShopperFest at Sea!! ...

WED
March
19
7:00 PM - 8:00 PM

Join Robin Hansen, Director of Editing, at Wordsmith Pros as she explores Five Star Report Writing! We’re excited to have you join us as we discuss what it takes to craft exceptional, high-quality reports that reflect the depth and professionalism of ...

FRI
May
16 19

All aboard! ShopperFest is sailing in 2025 from May 16 to May 19 on the Carnival Conquest.

WED
May
21
7:00 PM - 8:00 PM

Robin Hansen, Director of Editing, at Wordsmith Pros would like to welcome you to Grammar Bootcamp! We hope you will join us for this focused session, designed to keep mystery shoppers like you at the very top of your writing game. As professionals ...

WED
October
1 31

CME 2025 | Location TBA

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