A Customer's Point of View


Telephone Performance Testing Operational Audits Mystery Shopping General Transportation Retail-General Government


A Customer’s Point of View is your enthusiastic partner in creating exceptional customer experiences. Our mission is always to make a game-changing difference in how your customers experience your business. We’re a boutique firm, so we focus on providing personalized service to each of our clients rather than trying to push as many clients as possible through our door. And that means that your project is our #1 priority. Founded in 1997, we’ve been providing customized mystery shopping services for clients throughout North America for over 20 years. Work hand in hand with us to get to the heart of the issues that are hurting your sales today. And also the ones that will damage your long-term relationships for the future.

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