Customer Service Training Audio Recorded Shops Competitive Shops Incentive Based Shopping Programs Internet Surveys Online Reporting Integrity Evaluations Internet Reporting Mystery Shopping General Operational Audits Questionnaire and Program Design Telephone Performance Testing Video Recorded Mystery Shops Web Based Surveys Interviewing (on-site/telephone) Merchandising On-site Interviewing Interactive Voice Response IVR Scheduling Services Other Services to MS Companies Price & Merchandise Audits Consulting Customer Satisfaction Measurement Business to Business Entertainment Fast Food Gas Station C-Store Government Grocery Health Care Home/Apartment Insurance Lodging Restaurant F&B Retail-General Shipping/Freight/Postal Storage Telephone Transportation Casino/Gaming Marine Tourism Automotive Banking/Financial
Founded in 1999, IntelliShop is one of the leading customer experience firms in the United States. We partner with business-to-consumer and business-to-business companies of all types to measure and improve their customers’ experience. Our unique approach to customized program design leads to truly actionable insights that drive measurable improvement in satisfaction, loyalty and financial performance. We don't just collect and report data, we help our clients understand what it means, how it impacts their business and how to use it to improve. Our solutions include Mystery Shopping, Voice of the Customer, Social Media Monitoring, Compliance Audits, and related research solutions.