Intouch Insight


Field Service/On-Site Inspection Audio Recorded Shops Competitive Shops Incentive Based Shopping Programs Mystery Shopping General Customer Service Training Operational Audits Questionnaire and Program Design Telephone Performance Testing Video Recorded Mystery Shops Merchandising Technology Platforms Price & Merchandise Audits Consulting Customer Satisfaction Measurement Lodging Restaurant F&B Casino/Gaming Fitness Parking Medispas Automotive Banking/Financial Fast Food Gas Station C-Store Grocery Health Care Home/Apartment Insurance


Intouch Insight is a CX solutions company, specializing in helping multi-location businesses achieve operational excellence so they can exceed customer expectations and earn customers for life.

Trusted by over 300 esteemed brands across North America, we are the most technologically advanced mystery shopping provider.

Our comprehensive suite of CX solutions includes mystery shopping, operational audits, compliance audits, voice of customer programs, and digital checklist & inspection forms.

Beyond our solutions, we offer invaluable industry insights through our Annual Drive-thru Study, Emerging Experience Study, and Convenience Store Trends Report, ensuring you stay ahead of the curve.

Intouch works with companies to improve their customer experience by providing full service mystery shopping programs. With thousands of experienced shoppers and a team of experts, Intouch helps clients create the most effective measurement strategy for their business. Real-time online reporting and on-time delivery.

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