Intouch Insight
Categories
Audio Recorded Shops Competitive Shops Incentive Based Shopping Programs Mystery Shopping General Operational Audits Questionnaire and Program Design Telephone Performance Testing Video Recorded Mystery Shops Merchandising Technology Platforms Price & Merchandise Audits Customer Satisfaction Measurement Field Service/On-Site Inspection Insurance Lodging Restaurant F&B Casino/Gaming Fitness Automotive Banking/Financial Fast Food Gas Station C-Store Grocery Home/Apartment
About
Intouch Insight is a customer experience (CX) solutions provider that empowers multi-location businesses to achieve operational excellence through mystery shopping, operational audits, and proprietary tools including checklist and inspection software, surveys, and a CX platform.
We are a 2026 Elite Member of the Mystery Shopping Providers Association (MSPA) and have been honored as one of the MSPA Americas Shoppers' Choice Winners for 2026.
Trusted by over 300 of the most loved brands in QSR, fast casual, retail, grocery, petro-convenience, and hospitality, we help organizations exceed customer expectations, enhance brand reputation, and drive measurable results.
Intouch works with companies to improve their customer experience by providing full service mystery shopping programs. With thousands of experienced shoppers and a team of experts, Intouch helps clients create the most effective measurement strategy for their business. Real-time online reporting and on-time delivery.