Automotive Banking/Financial Business to Business Casino/Gaming Entertainment Fast Food Gas Station C-Store Government Grocery Health Care Home/Apartment Insurance Lodging Marine Restaurant F&B Retail-General Shipping/Freight/Postal Storage Telephone Tourism Transportation Other Competitive Shops Consulting Customer Satisfaction Measurement Customer Service Training Focus Groups Incentive Based Shopping Programs Interactive Voice Response IVR Scheduling Services Internet Reporting Internet Surveys Online Reporting Interviewing (on-site/telephone) Merchandising Mystery Shopping General On-site Interviewing Operational Audits Price & Merchandise Audits Questionnaire and Program Design Technology Platforms Telephone Performance Testing Web Based Surveys

Automotive Banking/Financial Entertainment Fast Food Gas Station C-Store Government Grocery Health Care Restaurant F&B Telephone Tourism Transportation Competitive Shops Incentive Based Shopping Programs Mystery Shopping General Operational Audits Price & Merchandise Audits Retail-General Telephone Performance Testing

Tourism Interactive Voice Response IVR Scheduling Services Mystery Shopping General

Automotive Banking/Financial Business to Business Casino/Gaming Entertainment Fast Food Gas Station C-Store Government Grocery Health Care Home/Apartment Insurance Lodging Marine Restaurant F&B Retail-General Shipping/Freight/Postal Storage Telephone Tourism Transportation Audio Recorded Shops Competitive Shops Consulting Customer Satisfaction Measurement Customer Service Training Incentive Based Shopping Programs Integrity Evaluations Interactive Voice Response IVR Scheduling Services Internet Reporting Internet Surveys Online Reporting Interviewing (on-site/telephone) Merchandising Mystery Shopping General On-site Interviewing Operational Audits Other Services to MS Companies Price & Merchandise Audits Questionnaire and Program Design Telephone Performance Testing Video Recorded Mystery Shops Web Based Surveys

Entertainment Fast Food Restaurant F&B Audio Recorded Shops Consulting Customer Service Training Government Internet Reporting Mystery Shopping General Questionnaire and Program Design Retail-General Tourism Airports

Automotive Banking/Financial Business to Business Entertainment Fast Food Gas Station C-Store Grocery Lodging Restaurant F&B Retail-General Storage Telephone Tourism Transportation Competitive Shops Consulting Customer Satisfaction Measurement Customer Service Training Incentive Based Shopping Programs Internet Reporting Internet Surveys Online Reporting Merchandising Mystery Shopping General Operational Audits Price & Merchandise Audits Questionnaire and Program Design Telephone Performance Testing Video Recorded Mystery Shops Web Based Surveys Store Reset Services

Business to Business Entertainment Tourism Mystery Shopping General Operational Audits Competitive Shops Incentive Based Shopping Programs Integrity Evaluations Loss Prevention On-site Interviewing