Cable Company Shop - No Purchase Necessary

Visit the location to evaluate customer service and use one of the following scenarios. Make detailed observations on the recommendations offered:

Current customers: Either pay all or part of your bill or ask about your current balance. See what services are recommended to you (do NOT ask directly for recommendations). IMPORTANT: If you are paying your bill, do not simply pay at the kiosk and leave. You must speak with someone at the counter about your account (even if you do initially use the kiosk to pay your bill). You can say you have questions about your bill/service.

Non-Customers: Pose as someone interested in getting services. You can state you are considering moving into the area. Have an address for an address that is serviceable by Spectrum in mind before you go. Ask about a property you would own, not one you would rent.

Observe the condition of the facility, customer service received and recommendations offered. Make detailed observations on the exterior and interior of the facility and signage. Discreetly take a photo of the exterior of the location.

Payment: flat payment of $15.00.

To self-assign this and other shops in your area, visit us at https://www.secretshopper.com/

If you are not a shopper with us, we encourage you to apply!

Thank you,

The Coordinating Department at Secret Shopper