Automotive II: Service and After Sales - IC Plus
Prerequisites: All Core Courses, Automotive I
This certification provides the tools and information needed in order to succeed as an evaluator assessing automotive sales associates. Specifically, what this course does is give you a base-line understanding of automotive sales mystery shops, why these are important to automotive clients and the characteristics of a great evaluator who can file accurate and complete reports while doing so with minimal disruption to the dealership being assessed. This course covers more “regular” automotive sales mystery shops. There are some shops that require use of a lease vehicle or recruiting evaluators who may have mechanical issues with their vehicles; however, this course does not cover these scenarios. Please allow up to 24 hours for the certification link to be emailed to you. *All sales are final. No refunds.