Retail II - IC Plus

Prerequisites: All Core Courses, Retail I
This course is a general overview of the retail industry and includes reviews of history, terminology and common shop types in their retail mystery shop reports. Since your observations can impact bonuses, new operating procedures, even an employee’s tenure with the location shopped, you must be sure you get all the required observations accurately observed and recorded. This covers Understanding Retail, Common Retail Shop Steps, Terms, and Definitions and Customer Service Focused Retail. Please allow up to 24 hours for the certification link to be emailed to you. *All sales are final. No refunds.
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