Telephone and Online - IC Plus

Prerequisites: All Core Courses
This certification will provide you with hints and tips on how to correctly conduct Telephone and Online Mystery shops and provide good quality feedback to MSPs and their clients. You may well think you don’t need this one, however, making a telephone call and purchasing, or inquiring, online is not as easy as it might seem from an objective, well-prepared evaluator point of view. More and more companies are conducting inquiries via Telephone or Online shops, plus many onsite shops may contain a Telephone or Online element as well these days as Omnichannel shopping becomes more and more important. Please allow up to 24 hours for the certification link to be emailed to you. *All sales are final. No refunds.
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