CME 2022: New Orleans, LA
Sunday, October 9, 2022 7:45 PM - Tuesday, October 11, 2022 1:00 PM (CDT)
The inaugural CME conference, The Conference for Creating, Measuring and Enhancing the Customer Journey, which also celebrates the the 25th anniversary of MSPA Americas, promises a packed line-up of top speakers coming to deliver actionable ideas at our venue in the stimulating environment of the famous New Orleans' French Quarter!
Skip directly to the agenda by clicking here.
Click here for Sponsorship benefits.
After registering, please book your hotel room through This Link. The hotel will sell out.
Join us for the Dine Around on Monday, October 10. RSVP Here.
One issue that everyone seems to be challenged with is recruiting and retaining workers, whether they be W-2 or 1099. CME is excited to welcome Michelle Lueck, SVP, Growth Strategy, at Unboxed Technology to share her insights and experience in finding and retaining a good work force to help inspire solutions for attendees.
Michelle is one of nearly a dozen presenters who will share a wide range of topics to meet the varied needs of our industry-diverse membership, including US Air Force Lt. Colonel Dustin Pawlak. Dustin has spent years training, educating, and commanding military and civilian members teaching leadership principles, discipline, international relationships, and etiquette.
Who are those people on your team who are your biggest sources of risk? Professional Hacker Bryan Seely leads a session, "Which Employees Are Hackers Targeting First? And What You Can About It!" on Monday, October 10 at CME 2023.
Orlando Health's Dr. Leonard Hock will also join us in New Orleans with a dive into the intricacies of aging and end of life. Dr. Hock believes that life is good, and that life should be long. How long should it be? How do you determine your personal life length? With over 20 years of experience in palliative care Dr. Hock will explore what living in old age looks like at its best, and what steps to take now.
Do you have the expertise, the passion, the experience, and the vision, but feel frustrated because you don't hear 'YES' nearly as often as you should? In this session Dr. Laura Sicola, founder of Vocal Impact Productions, will reveal the questions you didn't know you needed to ask to discover where your own communication style may be the roadblock keeping you from getting the buy-in you need to get the results you want. Discover how to better align your message content and delivery to maximize credibility and get to YES.
With shifting personnel and changing priorities it can be hard to keep up with legislation that impacts your company. MSPA Americas Lobbyist Russ Hollrah, of Hollrah LLC, will provide a legislative update in this can't miss session. He will discuss how to navigate and comply with an ever-expanding web of laws governing workforces, with special focuses on developments in California, New York, and Seattle. Looking forward he will talk about what to expect for 2023 in both the Executive Branch and in Congress after the November elections.
Jill Spencer, Associate Director at React CX, will demonstrate how to make the Return on Investment case easy! She will outline her approach towards proving ROI to her clients over the past 10 years, highlight the importance of achieving trusted advisor status, and present recent case studies which will show delegates how to use their data to make a more compelling ROI argument. You'll be sure to want to catch this session!
AJ Tusa and Anna Tusa, New Orleans Restaurateurs, have seen the workforce change over the years on the frontlines of their restaurants. Employee needs have changed while customer expectations have increased. Customers don't care about the newest trend on social media, they care about service! How do you navigate this everchanging challenge of management? Come listen to their session on Managing Employees in the Tik Tok Age to find out!
MSPA Americas will be sharing more about each speaker over the next few weeks as the anticipation for a great conference builds. In the meantime, you can begin your registration by clicking on the button below.
Sunday, October 09, 2022
MSPA Americas Board Meeting
Past Presidents' Reception
Worldwide Board Reception
All Board Members
25th Anniversary Silver Soiree Celebration Dinner Party
Monday, October 10, 2022
First Time Attendee/New Member Continental Breakfast
Leadership Strategies for "WHY" Employees
Inside an Elite Hacking Organization
Networking Morning Break
Speaking to Influence: Command the Room, Connect with the Audience, and Close the Deal
Dr. Laura Sicola
People, Places and Product: The Evolution of the Customer Journey of Today and Tomorrow
|1:15pm||2:00pm||How Long Have I Got, Doc?||Dr. Leonard Hock|
Money for Old Rope: Using Data to Prove ROI
Which Employees are Hackers Targeting First? And What You Can Do About It.
Speaking to Influence WORKSHOP: Find Your Voice, and Find Your Power
Dr. Laura Sicola
"IC or W-2?" Balancing Client Expectations Against Risk to IC Status II
Russ Hollrah, Steve Heintzelman
What Happens with CX Data and Research
|4:00pm||Managing Employees in the Tik Tok Age|
AJ Tusa, Anna Tusa
Mardi Gras Reception Sponsored by LiveShopper Sassie
French Quarter Dine-a-Round
Tuesday, October 11, 2022
How to Attract and Retain a Great Workforce
Legislative and Operational Issues Affecting MSPA Member Companies
Award Ceremony & Closing Luncheon
Things To Do In New Orleans
LSU Football Tickets
Description: October 8th Football game Tennessee @ LSU
StubHub Link: LSU Tigers Football Tickets - StubHub
LSU Link: LSU | Online Ticket Office | Event Groups (evenue.net)
Saints Football Tickets
Description: October 9th 12:00PM Seahawks @ Saints
SeatGeek Link: Your Ticket to Sports, Concerts & More | SeatGeek
Ticket Master Link: New Orleans Saints Tickets | 2022 NFL Tickets & Schedule | Ticketmaster
Description: Explore the city through various ghost and history walking tours as you walk around New Orleans and the French Quarter
Link: Unique NOLA Tours | Best New Orleans Walking Tours
20% Off Code: MSPA2022
Description: Presented by Deutsches Haus’, Oktoberfest NOLA brings Germany’s beloved celebration to the Crescent City for three weekends filled with German culture, cuisine, and fun. Fest-goers can expect a host of authentic German foods, live music, dances, and activities.
Link: - Oktoberfest New Orleans (oktoberfestnola.com)
New Orleans Cooking Class
Description: In the demonstration class sit back and enjoy as a chef creates a classic Cajun meal for you while providing history of Cajun cooking.
In the hands-on class you get to cook & eat an authentic Louisiana meal! In this highly interactive class guests actually cut, season and prepare a complete dinner with one of our expert chefs, and afterwards guests are able to sit down and enjoy the meal they have just created.
Hands-On Class: Hands- On Cooking Classes | New Orleans LA | New Orleans School of Cooking
Group Demonstration Class: Demonstration Cooking Classes | New Orleans LA | New Orleans School of Cooking
New Orleans Steamboat
Description: Experience a spirit of adventure on the newest vessel to the French Quarter riverfront, the Riverboat CITY of NEW ORLEANS as she takes you on a journey down the mighty Mississippi. See captivating views of the French Quarter fade into the distance as the joyful tunes of traditional jazz carries you down the river. Stroll the multiple decks, explore the beautiful refinished interiors and savor the leisurely two-hour cruise that will give you panoramic views of the Mississippi River and the many unique sites along her banks, with live narration.
Link: New Orleans Steamboat Company | Steamboat Natchez
Old Fashioned Plantation Tour
Description: Join our award-winning plantation adventure as we pick you up from your New Orleans hotel for a narrated journey down Old River Road, which the Smithsonian Institute calls a “museum of the American South” with over 120 registered items.
The Travel Channel and Yahoo have lauded our efforts for both our New Orleans plantation tours and our swamp tours.
Link: Plantation and Swamp Tours | New Orleans, LA (plantationadventure.com)
Mardi Gras World
Description: When you begin your Mardi Gras World tour, you’ll get an overview of the history of Mardi Gras in New Orleans before continuing through our float den, where our artists work year-round to build spectacular floats and props. You never get this close to the floats while they’re rolling in Mardi Gras parades, and this is certainly the only place to see how these amazing pieces come to life each year.
Link: Mardi Gras World Tickets & New Orleans Tour Packages
New Orleans Zoo
Description: Located in historic Uptown New Orleans Audubon Zoo cares for animals from around the globe, engaging educational programs, and hands-on animal encounters. Unique natural habitats such as the award-winning Louisiana Swamp and Jaguar Jungle showcase the relationship between people and nature. Don't miss the daily animal presentations, chats and feeds; our highly endangered whooping cranes, Amur leopards, and orangutans; our tiger; and our mysterious white alligators.
Link: Audubon Zoo - New Orleans - Audubon Nature Institute
New Orleans Aquarium
Description: The Aquarium transports visitors to an underwater world from the Caribbean, to the Amazon Rainforest, to the waters that give New Orleans its lifeblood: the Mississippi River and the Gulf of Mexico. With more than 3,600 animals from more than 250 species, including endangered species, such as African penguins, and rare animals, such as white alligators, the Aquarium offers you an experience you'll never forget.
Link: Audubon Aquarium of the Americas - New Orleans - Audubon Nature Institute
Premier Event Sponsor
Platinum Event Sponsor
Gold Event Sponsor
Hotel Key Card Sponsor
Sponsor of Monday Luncheon
Regular/Global Member: $900
Add'l Member: $700
Associate Member: $1200
Add'l Associate Member: $1000
MSPA Global: $900
Integrity Event: $1700
Integrity + CME: $2300
Integrity + CME (2nd+ Guest): $2000
Retired MSPA Member: $500
300 Bourbon Street
New Orleans, LA 70130 United States
Located on world-famous Bourbon Street, Royal Sonesta New Orleans effortlessly combines timeless elegance and southern refinement, setting itself apart from other French Quarter hotels. 483 guest rooms and suites, authentic hospitality, a Food is Art philosophy, wrought-iron balconies, and a lush courtyard create an experience unlike any other.
Sunday October 9 2022 - Tuesday October 11 2022